Clinic Policies

1/50 North Shore Bvd
Burdell QLD 4818
P (07) 4758 7000
F (07) 4758 7007

Results

It is your responsibility to call and ask to speak to the nurse regarding your test results. However a nurse will endeavor to contact you regarding any significant or concerning results.

Results will only be given over the phone if this has been authorized by the doctor and only to the patient or parent of a child under 16 years.

Out of consultation requests – scripts & referrals

NO script or referral requests will be taken over the phone.

You will need to make an appointment for a consultation

Telephone access

We do not like to interrupt consultation and many phone enquiries can be readily dealt with by our excellent nursing staff. It is therefore our standard practice to have all requests to speak to a doctor, referred first to the nurse on duty.

Recall & Reminders

This practice offers “recalls” & “reminders” via SMS and/or posted letter to patients to promote continuity of care and to ensure best possible health outcomes.

Please inform us if you do not wish to participate.

After hours

The North Shore Well Women’s Clinic is run out of the North Shore General Practice.

If you phone North Shore General Practice after hours you will hear a recorded message giving the numbers of the services that provide afterhours care when we are closed.

  • The Townsville Hospital Emergency Department
    4433 1111 (open 24 hours)
  • GP Help Line
    1800 022 222
    Mon to Fri 6pm – 8pm, Sat from 12 noon, Sun & public holidays 24 hours

FOR ALL EMERGENCIES DIAL – 000

Alternatively, if you aren’t a regular patient of North Shore General Practice you can contact your regular doctor.

Complaints and suggestions

If you have a problem we would like to hear about it. We take your concerns, suggestions and complaints seriously. Experience has shown that if you have a problem with one of our doctors it is best to speak with him or her first. If you are still unhappy or have a problem with another member of our staff you can either:

Email addressed to the Practice Manager: [email protected]
Letter addressed to the Practice Manager: North Shore General Practice, 1-50 North Shore Boulevard Burdell QLD 4818
 
We feel that most things can be handled within the practice, however if you would like outside advice you can contact:

Office of the Health Ombudsman
Po Box 13281, George St Brisbane QLD 4003
Phone: 133 646

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